How do my website visitors know if I am online
or not, and if I am online, how do I receive chat requests
from my website visitors
Once
you add the html code for the chat images/buttons to your
web pages, your visitors will be able to know that you
are online from the displayed image which turn to "offline"
automatically when you click the "logout" button in your
KariChat admin, or when you close the admin page or get
disconnected from the internet. If your status shows "online",
when the visitor clicks on that image, the chat window
will open and connect to you. After
the visitor connects, you will receive an alert with a
sound, notifying you that there is a new chat request.
Press "accept" to start the session, or "decline" to decline
the chat. If you decline the chat, a message will be displayed
to your visitor stating "all our operators are currently
busy, please try later".
Weather
you accept the chat request or decline it, the chat
request alert will no longer be displayed to other connected
operators. It will only remain displayed as long as
no action is taken from any connected operator.
How many chat requests can I accept and chat
with at the same time?
Each operator can accept unlimited chat requests. But can
chat with up to 5 people at the same time. New chat requests
will only be available to other free connected operators.
